Refund policy

We want you to love your UnFed gear as much as we do. If something’s not quite right, here’s how our returns and exchanges work:


Eligibility for Returns & Exchanges

  • Returns are accepted for full-priced items only (meal prep backpacks and patches).

  • Items must be returned within 14 days of delivery (tracked date).

  • Products must be unused, undamaged, in original packaging, and with all tags or labels intact.

  • Sale, promotional, or discounted items are final sale unless faulty.


We Cannot Accept Returns If:

  • The item is on final sale or was purchased with a promo/discount code (unless faulty).

  • The product shows signs of use, wear, damage, or alteration.

  • Returns are made after the 14-day window (based on tracking).

  • The product was received as part of a bundle or promotional set (unless faulty).

  • Gift cards are non-refundable.


Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, email us at info@unfedclub.com within 3 days of delivery with your order number and clear photos of the issue.

  • We will assess the fault and arrange a replacement or store credit if a replacement is unavailable.

  • We do not offer cash refunds.


Exchanges

  • Exchanges are available for equal or greater value items.

  • Any price differences must be settled before shipping the new item.

  • Sale items are not eligible for exchange, unless faulty.


How to Return an Item

  1. Email info@unfedclub.com with your order number and item(s) you wish to return.

  2. Wait for our return approval and shipping instructions.

  3. Send your item back in its original packaging using a trackable shipping service.

    • We are not responsible for lost or damaged returns in transit.

  4. Once received and approved, you’ll receive either:

    • A store credit (valid for 12 months), or

    • An exchange tracking number if swapping items.

Return shipping costs are the customer’s responsibility unless the item is faulty or we sent the wrong product.


Store Credit

  • We do not offer cash refunds.

  • Store credit is only available for faulty items that cannot be replaced.

  • Store credit excludes shipping costs and duties.


Cancellations

Once an order is placed, we cannot guarantee cancellations as our warehouse processes quickly.

  • If your order hasn’t shipped yet, we may issue store credit only.

  • Orders already dispatched cannot be modified or cancelled.


Quality & Care

  • Damage caused by misuse, normal wear and tear, or failure to follow care instructions is not considered a manufacturing fault.

  • Colour variations may occur due to screen settings—this is not considered a defect.


Need Help?

For any questions or concerns, contact us at info@unfedclub.com – we’re here to help.